Cancellation & Change Policies

General Policy

Each airline’s fare restrictions, rules, and procedures apply to all airline refunds, exchanges, and future credits. As an ARC-accredited travel agency, MyFlightsPortal.com follows all applicable airline and supplier regulations in accordance with industry standards.

All non-refundable post-ticketing service fees are subject to change without prior notice. Our agency service fees, processing charges, and additional handling costs are separate from and in addition to any airline-imposed penalties.

Only the final total amount shown at checkout will be charged to your card. Taxes and government levies are subject to change, but you will only be billed the final displayed total at the time of your confirmed payment.

Refunds and Cancellations

Most airline tickets, vacation packages, and service fees become non-refundable after 24 hours from the time of purchase.

All cancellation requests must be made by telephone or through email at support@myflightsportal.com.

Refund requests may be considered only if all the following conditions are met:

• You have submitted a formal cancellation and refund request through MyFlightsPortal.com.
• The fare rules associated with your ticket permit a refund or change.
• You meet all applicable terms and conditions of the airline or supplier.
• You are not a “no-show” (most “no-show” tickets are ineligible for refunds or waivers).
• MyFlightsPortal.com is able to obtain the necessary waivers from suppliers to process your refund.

Our team will liaise directly with the airline or travel supplier to draft and submit waiver requests in accordance with their policies. Once a decision is received, you will be notified promptly.

Please note that service fees for the original booking are non-refundable. Refund eligibility and timelines are entirely dependent on the airline or supplier’s approval.

Processing Time & Fees

• Most airlines and suppliers impose their own refund penalties or administrative fees.
• Refund processing may take up to 60 days from the date your request is submitted until credit appears on your bank statement.
• In addition to airline-imposed penalties, MyFlightsPortal.com applies a non-refundable post-ticketing service fee, which may change without notice.
• All refund-related fees are charged per passenger and per ticket.

These fees apply only if the airline or supplier authorizes a refund or waiver under their respective policies.

Important Notes

• Once tickets are issued, they are subject to airline fare rules and may be non-refundable or non-changeable.
• There are no exceptions to airline-imposed restrictions.
• For departures from Canada, cancellations made within 24 hours of purchase are not accepted.
• Taxes and levies are calculated per person and are included in the total fare.

Contact Information

All cancellation and refund requests must be directed to:

📧 support@myflightsportal.com

Our team will assist you with supplier coordination and provide updates on refund or change status as soon as available.