Privacy Policy

Effective Date: December 30, 2025
Last Updated: December 30, 2025

This Privacy Policy explains how My Flights Portal, Inc. (“My Flights Portal,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use www.myflightsportal.com (the “Website”) or contact our support team by phone, email, or live chat.

My Flights Portal is an independent Online Travel Agency (OTA). We facilitate flight bookings as an intermediary between travelers and airlines/suppliers. Fares and availability are retrieved in real time via supplier systems/APIs, and ticket issuance may be fulfilled through airline consolidators and ticketing partners, subject to availability, payment authorization, verification checks where required, and supplier acceptance.

1) Company Information (Data Controller)

Legal Entity: My Flights Portal, Inc.
Company Number: 7421435
Registered Address: 1142 Hicksville Rd, Massapequa, NY 11758 | US
Website: www.myflightsportal.com
Email: Support@myflightsportal.com

For privacy requests, please email us with the subject line: “Privacy Request”.

2) Scope

This Privacy Policy applies to information collected through:

• Our Website (including search, booking, forms, and cookies)
• Customer support interactions (phone, email, live chat)
• Post-booking services (changes, cancellations, schedule changes, ticket status, etc.)
• Advertising and marketing interactions (where applicable and based on your choices)

3) Information We Collect

A) Information You Provide

• Contact Details: name, email, phone number
• Booking Details: itinerary details, passenger names, travel dates, route, airline, booking reference/order number
• Travel/Passenger Details (when required): date of birth, nationality, gender, passport details, redress/Known Traveler number (if applicable), and any special service requests you submit
• Communications: messages sent via email or chat, support requests, and information you provide during calls

B) Payment & Transaction Information

We may collect transaction-related details such as payment status, transaction identifiers, timestamps, billing verification results, and fraud screening signals.

Important: We do not store full payment card numbers or CVV codes in cookies or in plain form on our systems. Payments are processed through secure payment services and controlled environments.

C) Information Collected Automatically

• Device/Technical Data: IP address, device type, browser type, operating system, language settings
• Usage Data: pages visited, time spent, clicks, referring/exit pages
• Cookies & Similar Technologies: see our Cookie Policy for details

D) Information From Third Parties

We may receive information from:

• Airlines, suppliers, consolidators, and ticketing partners (booking/issuance status and servicing responses)
• Payment processors and fraud-prevention providers (payment confirmation and risk signals)
• Analytics and advertising partners (where permitted and based on your choices)

4) How We Use Information

We use information for the following purposes:

A) Provide and Manage Bookings

• Enable flight search and booking
• Process reservations and support ticket issuance through suppliers/partners
• Send confirmations, e-ticket details, and itinerary updates
• Provide post-booking service support (changes/cancellations as permitted by fare rules)

B) Customer Support & Service Operations

• Respond to inquiries via phone, email, and live chat
• Verify account/booking ownership and prevent unauthorized changes
• Maintain support records for quality and dispute resolution

C) Security, Fraud Prevention & Compliance

• Protect transactions and prevent fraud/abuse
• Maintain security monitoring and operational logs
• Comply with legal obligations (tax, accounting, regulatory requests, court orders)

D) Website Performance & Improvement

• Diagnose technical problems and improve features
• Understand how users use the site (analytics, error tracking)

E) Marketing & Advertising (Where Allowed)

• Measure advertising performance and improve relevance
• Send service communications and, where permitted, marketing communications

You can control non-essential cookies and marketing preferences as described below.

5) Legal Bases (Where Applicable)

Depending on your location and applicable law, our legal bases may include:

• Contract (to provide booking services you request)
• Legitimate Interests (security, fraud prevention, service improvement)
• Legal Obligation (compliance with laws and regulations)
• Consent (for certain cookies/marketing where required)

6) Ticketing Partners, Airlines, and Suppliers

To fulfill your booking and provide support, we may share relevant information with:

• Airlines and operating carriers
• Suppliers/GDS platforms and inventory sources
• Airline consolidators and ticketing partners (for ticket issuance and servicing)

Airlines control flight operations, baggage rules, schedule changes, cancellations, and fare rule enforcement. We share only what is reasonably needed to complete the requested service.

7) Customer Support, Offshore Operations & Access Controls

To provide extended coverage and timely resolution, customer support and back-office operations may be handled by trained teams, including an offshore support team operated by:

Sky Rebate Travels Pvt Ltd (www.skyrebate.com)

These teams operate under strict privacy and security guidelines, confidentiality obligations, role-based access controls, and process restrictions defined by My Flights Portal, Inc.

8) How We Share Information

We may share information with:

• Service Providers/Vendors: hosting, security, IT, customer support tools, analytics providers
• Payment & Fraud Providers: for secure processing and fraud prevention
• Advertising/Measurement Providers: subject to your cookie choices and applicable law
• Legal/Regulatory Authorities: when required by law or to protect rights and safety
• Business Transfers: if we undergo a merger, acquisition, or asset sale (with appropriate safeguards)

We do not sell your personal information for money.

9) Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential website functions and security
• Performance and analytics (where permitted)
• Advertising measurement (where permitted and based on your choices)

You can manage cookies through your browser settings and, where available, our cookie banner/settings tool. For details, see our Cookie Policy.

10) Communications & Marketing Choices

We may send service-related emails/notifications (booking confirmations, itinerary changes, support updates). These are not marketing.

If we send marketing communications where permitted, you may opt out using the unsubscribe link (if available) or by contacting us.

11) Data Retention

We retain information only as long as necessary for:

• Booking fulfillment and support
• Fraud prevention, dispute handling, and recordkeeping
• Legal, tax, and accounting obligations

Retention varies by data type and purpose. When no longer needed, data is deleted or de-identified where appropriate.

12) Security

We implement reasonable technical and organizational safeguards designed to protect information, including access controls, monitoring, and secure systems.

PCI & Security Scanning: Our environment follows PCI-focused security practices and is supported by external scanning/validation activities by our Approved Scanning Vendor (ASV), Backbone Security, Inc.

No system is 100% secure, but we work to maintain appropriate protections.

13) International Data Transfers

We are based in the United States and may use service providers in other countries. If you access our services from outside the U.S., your data may be transferred and processed internationally. We apply safeguards intended to protect data during such transfers, as required by applicable law.

14) Your Privacy Rights

Depending on where you live, you may have rights such as:

• Access to your information
• Correction of inaccurate information
• Deletion (subject to exceptions)
• Objection or restriction (in certain cases)
• Data portability (where applicable)
• Opt-out of certain advertising/measurement (cookie controls)

California residents should also review our CCPA/CPRA Policy. EU/UK users should review our GDPR Compliance Policy.

15) Children’s Privacy

Our services are intended for individuals who can legally enter into contracts. We do not knowingly collect personal information from children without appropriate authorization.

16) Third-Party Links

Our Website may contain links to third-party sites (such as airlines or external resources). We are not responsible for third-party privacy practices. Please review their policies before sharing information.

17) Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page with updated dates.

18) Contact Us

For questions or privacy requests:
My Flights Portal, Inc.
1142 Hicksville Rd, Massapequa, NY 11758, United States
Website: www.myflightsportal.com
Email: Support@myflightsportal.com