Ticketing Process

Effective Date: December 30, 2025
Last Updated: December 30, 2025

At My Flights Portal, Inc., we handle flight bookings with transparency and customer awareness at every step. We operate as an independent Online Travel Agency (OTA) and facilitate bookings between travelers and airlines/suppliers. Airline rules apply to all tickets, and no booking is considered confirmed until an e-ticket is issued.

Independent OTA Notice

My Flights Portal is not affiliated with, endorsed by, or officially connected to any airline. Airline trademarks are the property of their respective owners and are used only for identification.

Real-Time Fares & Availability

Fares shown on www.myflightsportal.com are typically retrieved in real time via supplier systems/APIs. Because airline inventory changes frequently, prices can change at any time before ticket issuance due to:

Live inventory updates
Taxes and surcharges
Routing and fare rule updates
Demand and availability changes

The final price and fare conditions are presented during checkout before you submit payment.

Payments & Charges

To complete ticketing, payment must be successfully authorized and accepted by the supplier/airline systems.

In some cases:

Charges may appear as split transactions (more than one charge for the same booking).
Split charges do not increase the final total—the combined charges will match your quoted/checkout amount.

Payments are processed through authorized payment gateways and secured environments.

Payment Security: Our environment follows PCI-focused security practices and includes external scanning by ASV Backbone Security, Inc.

Fare Rules & Customer Review

Before ticketing, you are responsible for reviewing key conditions, which may include:

Refundability and cancellation penalties
Change rules and fare differences
No-show rules
Baggage allowance and restrictions (as provided by the airline)
Seat, meal, and special service availability (where applicable)

Airline fare rules control what is permitted after ticketing.

Step-by-Step Ticketing Timeline

Step 1 — Search & Select

Search flights on our website and select your itinerary. Prices are displayed dynamically based on supplier/airline inventory.

Step 2 — Enter Passenger Details

You submit traveler information. Passenger names must match government-issued ID/passport exactly. Errors can lead to airline restrictions, reissue costs, or denial of travel.

Step 3 — Checkout & Payment Authorization

You review the final price, key fare conditions, and submit payment. Some bookings may require additional verification to protect customers and prevent fraud.

Step 4 — Supplier Processing & Ticket Issuance

Your booking is submitted for issuance through our airline suppliers, including consolidators and ticketing partners, subject to:

Real-time fare availability
Payment authorization/verification
Supplier/airline acceptance

If the airline/supplier cannot confirm issuance, the reservation may remain pending, change status, or be cancelled according to fare rules and system outcomes.

Step 5 — E-Ticket Delivery

Once issued, your e-ticket number(s) are delivered to the email address provided at checkout. Your booking is considered confirmed only after e-ticket issuance.

What “Confirmed” Means

A booking is confirmed when:

An airline e-ticket number exists, and
The ticket is successfully issued through supplier/airline systems

A booking reference alone does not guarantee issuance until ticketing is completed.

Key Transparency Points

Independent agency: We are not an airline.
Airline-controlled rules: Refunds, changes, penalties, baggage rules, and operational decisions are determined by the airline’s fare rules.
Dynamic pricing: Prices can change until ticket issuance.
Ticketing partners: Tickets may be issued through authorized suppliers/consolidators.
Delivery: E-tickets are delivered electronically to your email.

Post-Ticketing Support

After ticket issuance, requests such as changes, cancellations, refunds/credits, name corrections, or schedule-change assistance are handled according to airline fare rules and supplier policies. If a service fee applies for post-ticketing assistance, it is disclosed at the time of the request.

Customer Support (24/7)

We provide support via phone, email, and live chat. For 24/7 coverage, customer service and back-office operations may include an offshore support team handled by Sky Rebate Travels Pvt Ltd (www.skyrebate.com) under secure operational guidelines.

Customer Support:+1-855-738-4269
After-Sales Support:1-844-978-2001
Email: Support@myflightsportal.com
Live Chat: Available on our website