Effective Date: December 30, 2025
Last Updated: December 30, 2025

At My Flights Portal, Inc., we provide professional assistance after your ticket has been issued, including complex airline coordination, fare rule review, and ticket re-issuance support. Because post-ticketing requests require dedicated agent time and supplier processing, a post-ticketing service fee may apply.

This policy explains when post-ticketing fees apply, how they are quoted, and how they are charged.

1) Definitions

For clarity, these terms mean:

Ticketed / Ticket Issued: An e-ticket number has been generated for your booking.
Post-Ticketing Request: Any request made after the ticket is issued, including changes, cancellations, name corrections, waivers, and refund/credit follow-ups.
Agency Service Fee (Our Fee): A fee charged by My Flights Portal for agent labor, administrative handling, supplier coordination, GDS/supplier processing, and ticket re-issue support.
Airline Penalty: A fee charged by the airline based on your fare rules (often applies to changes/cancellations and may be high or non-refundable).
Fare Difference: The difference between the original fare and the new fare selected (if the new itinerary costs more).
Future Credit: Airline-issued travel credit or voucher, subject to airline rules.
Refund: Money returned to the original form of payment, only if permitted and approved under fare rules and airline/supplier policies.
Exchange / Reissue: Repricing and reissuing a ticket after changes are accepted (may require new ticket number).
Waiver: An airline exception request (for specific circumstances), approved or denied by the airline.

2) Transparency and Consent

We follow a consent-first process:

We do not charge any post-ticketing fee without your approval.
Before any charge is processed, you will receive a clear quote showing:

Airline penalty (if any)
Fare difference (if any)
Supplier charges (if any)
Our agency service fee

Your payment method is charged only after you confirm acceptance of the total amount.

3) What Post-Ticketing Fees Cover

Our post-ticketing service fees help cover the work involved in:

Reviewing fare rules and eligibility
Communicating with airlines/suppliers/consolidators
Processing cancellation or change requests
Reissuing tickets and confirming updated e-ticket details
Assisting with waiver requests and documentation routing
Submitting refund or future credit requests and follow-ups where permitted

Airlines control final approval for changes, cancellations, refunds, and waivers.

4) Post-Ticketing Fee Schedule (Our Fees Only)

All amounts below are per passenger, per ticket, and are in addition to any airline penalty, fare difference, taxes/fees difference, or supplier charges.

A) Agent-Assisted Cancellation (within 24 hours of booking)

Applies to eligible bookings where a cancellation request is made within 24 hours of purchase (typically for certain itineraries involving a U.S. airport and booked at least 7 days before departure, subject to airline/supplier rules).

Domestic: USD 75
International: USD 100
Business / First: USD 100

B) Cancellation and Refund Handling (after 24 hours)

Agent-Assisted Cancellation with Future Credit

Economy Domestic: USD 75
Economy International: USD 75
Business/First Domestic: USD 100
Business/First International: USD 100

Agent-Assisted Cancellation with Refund (where allowed)

Economy Domestic: USD 150
Economy International: USD 250
Business/First Domestic: USD 250
Business/First International: USD 250

C) Changes to Existing Tickets (Exchange / Reissue)

Ticket Value Exchange Fee (per passenger)

Ticket value under USD 1,000: Up to USD 200
Ticket value USD 1,000 or more: USD 200 or 15% of ticket value (whichever is higher)

D) Special Services and Waiver Assistance

Agent-Assisted Waivers

Economy Domestic: USD 75
Economy International: USD 100
Business/First Domestic: USD 100
Business/First International: USD 200

E) Agent Assistance for Refund/Credit Requests for Specific Reasons

Where permitted by the airline and supplier rules, we may assist with requests related to:

Bereavement, duplicate tickets, infant-related requests, medical cases, military cases, name change or correction, no-show review, reinstatement, routing changes, ticket validity requests, unaccompanied minor requests, visa/Schengen-related issues.

Fees depend on itinerary complexity and airline requirements and will be disclosed before charging.

5) Important Notes About Airline Rules

Some fares (including many basic/restricted fares) are non-changeable and non-refundable.
Airlines may apply penalties that can be substantial, and fare differences may be significant.
Approval, denial, timelines, and final outcomes are controlled by airlines and suppliers.
A booking is considered updated/confirmed only after the airline/supplier completes processing and the updated e-ticket (if applicable) is issued.

6) Non-Refundability of Our Fees

Any agency service fee charged by My Flights Portal is non-refundable once the requested post-ticketing service has been performed or processing has been initiated with the airline/supplier.

This applies regardless of whether the airline issues a refund, provides credit, denies a request, or changes the schedule.

If a fee must be refunded due to a legal requirement, we will comply with applicable law.

Airline refunds (if approved) follow airline/supplier processing and your bank’s posting timelines.

7) Payment Authorization and Disputes

Post-ticketing charges are processed only after your confirmation.

If a payment dispute or chargeback is filed, airlines/suppliers may pause refund or servicing actions until the dispute is resolved. This can delay outcomes.